Northern California Arthritis Center

This website is protected by RSFirewall!, the firewall solution for Joomla!

Skip to content

Laboratory Tests

Most health plans require that lab work be done at a contracted facility. While we are happy to assist, it is important that you check your plan to ensure you're using the correct facility. If you're unsure which facility is in-network, please contact your member service representative. Using an out-of-network facility may result in higher costs.

Test results will be available on the Patient Portal within one week. If there are significant findings, a physician or nurse will contact you with instructions. Results within normal limits will not be reported directly, but you are welcome to discuss them with your physician at your next appointment.

Prescripton Refills

If you have been prescribed medication(s) by one of our physicians and you are in need of a refill, please call your pharmacy and they will fax us a refill authorization request. Please allow 48 hours.

Policy

We ask our patients to monitor their prescription medication closely and to assess supplies before each office visit. We request that patients get their medications refilled at the time of their appointment or when necessary to call a prescription in to their pharmacy several days in advance of running out of the medication.

Refills of pain medications cannot be authorized on weekends.

Referrals

Most health plans require the primary care physician (PCP) to provide a written referral or authorization prior to sending a patient to a specialist. If your health plan has this requirement, it will be your responsibility to ensure that a current authorization/referral is on record prior to your appointment.

Please be advised that if we do not have a current authorization/referral at the time of your scheduled appointment, we will be unable to provide treatment.

Billing Information

The phone number for the billing department is (925) 210-1050 ext. 26 or ext 31. If you have any questions regarding our charges and/or payment requirements, please feel free to contact us.

Policies & Forms

At your initial visit, please come prepared with a complete list of medications you are taking, your current condition/complaint and copies of any labs, xrays, or other studies which have been taken prior to your visit.

At each subsequent visit, you will be asked to update us on any changes in your condition or medication list. Please also remember to inform the physician/staff of any changes in your address, phone number, insurance coverage, or primary care physician.